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Feedback and Complaints

( Pakistan High Commission – UK )

Are you happy with our service?

Our primary goal is to provide an efficient service to our customers. If you have a complaint, we would like to know about it as soon as possible. We shall acknowledge your complaint promptly and ensure a comprehensive and timely redress of your complaint to the best of our ability.

If you wish to complain about the service you received from Gerrys at a visa application centre or our call centre, you may submit your complaint directly in person at a visa application centre. Every visa application centre maintains a complaints register for the benefit of applicants. The supervisor of the visa application centre shall provide access to the register on demand.

Alternatively, you can e-mail your complaint to:

In all cases please provide

  • Your name
  • Address
  • Telephone number
  • A clear description of your complaint

We will take your complaint seriously, and will try to provide a full reply within 2 working days. If we cannot give you a full reply within this time, we will tell you when we expect to do so and keep you up to date with progress.

Appreciation

We welcome your reviews on the support we provide. They will help us to identify what we do well and what we could do better. If you have any comments on the support you have received, please feel free to write in the compliments register at a visa application centre.

Gerrys would, of course, be keen to hear from you if you have received outstanding service from a particular member of our team and would be delighted to receive your recommendations.

Users calling 9999

August 17, 2019

Jazz users unable to connect to Gerry's Contact Centre are requested to dial 0900 07860 instead.

Important notice

August 17, 2019

Applicants are requested to pay only for the published charges/applicable fees. Anyone demanding charges/fees other than the ones listed, should be reported immediately to the Visa Application Centre Manager and file a complaint at: [email protected]

ARGENTINA - New visa application and legalization requirements

August 17, 2019

New visa application and legalization requirements will be implemented by the Embassy of Argentina from the 1st of February, 2019.

Even more options to submit UAE attestations  in Karachi

August 17, 2019

4 FedEx offices are now accepting UAE attestation applications in Karachi

Eid timings 2019

August 17, 2019

Click here for more information about the opening hours of our Visa Application Centres during Eid-ul-Fitr 2019.

Gerry’s Visa partners with Saaf Suthra Sheher to responsibly recycle their waste

August 17, 2019

Gerry’s Visa, under the umbrella of corporate social responsibility, has recently partnered with Saaf Suthra Sheher to reduce their footprint by collecting and disposing of recyclable waste generated in their Islamabad office and to help mainstream recycling into society.

Gerry's signed an agreement with China

August 17, 2019

Gerry’s International Pakistan and the Ministry of Foreign Affairs of the People's Republic of China have signed an agreement on the development of Chinese visa application centres in Pakistan at an impressive ceremony held in Beijing on 6th March 2019.

New telephone numbers for UAE inquiries

August 17, 2019

Call now toll free to learn more about attestation applications to the United Arab Emirates' diplomatic missions. Our new dedicated number is 051-843-9332!

Gerry’s Visa accredited ISO 9001-2015 & 27001-2013

August 17, 2019

Gerry’s Visa was recently awarded certificates of the International Standardization Organization for their excellence in Information Security Management and Quality Management.

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